Dxl.com Reviews
(Rated by 1018 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Afterpay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
15
$OFF15
$OFFGREAT OFFER
Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Price & Quality4.5
- Return Policy5.0
Recent Customer Reviews (2)
Jack McGuire
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Barbara Jackson
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Payment Methods
Accepted Payment Options:
Prices for items on Dxl.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Afterpay
Payment Process
- Payments can be made online during the checkout process.
- For Dxl.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Dxl.com Pros & Cons
Pros
1
Wide Range of Products: DXL.com offers a wide range of big and tall men's clothing and accessories, including casual shirts, jeans, t-shirts, hoodies, and shoes.
2
Great Value: Customers have reported finding great value in their purchases, with some even saving up to 70% on sales.
3
Fast Shipping: Many customers have praised the fast shipping, with some receiving orders in as little as 2 days.
4
Customer Service: While there have been some issues, DXL has shown a commitment to resolving customer complaints, such as issuing refunds and extending gift cards as goodwill gestures.
5
Payment Options: The website accepts various payment methods, including VISA, MasterCard, Discover, American Express, Diner's Club, JCB cards, PayPal, and Afterpay.
6
Great Shirts, Shoes, and Suits: DXL is praised for its high-quality shirts, shoes, and suits, which are often recommended by customers.
7
Discounts and Special Offers: The website frequently offers discounts and special promotions, which can help customers save money.
8
Wide Range of Products: DXL.com provides a wide range of big and tall men's clothing and accessories, including casual shirts, jeans, t-shirts, hoodies, and more.
9
Fast Shipping: Some customers have reported receiving their orders quickly, with one reviewer mentioning that their order arrived in 2 days with free shipping.
10
Customer Service: There are instances where DXL has resolved customer issues promptly, such as issuing refunds and extending gift cards as a goodwill gesture.
CONS
1
Quality Issues: Some customers have reported low-quality jeans and shorts that tear easily.
2
Delivery Issues: There have been complaints about delayed or missing deliveries, with some items being sent to drop-off spots instead of the customer's address.
3
Return Policy Issues: Some customers have experienced difficulties with returns, including being told that items cannot be exchanged if they have been worn, even though the return policy states no questions asked.
4
Product Misrepresentation: There have been instances where products were not as advertised, leading to customer dissatisfaction.
5
Low Quality Jeans: Many customers have reported that the jeans are of low quality and tend to tear easily.
6
Delivery Issues: Some customers have experienced delays in delivery, with orders sometimes being sent to a drop-off location instead of the customer's doorstep.
7
Return Policy Issues: There have been complaints about the return policy, with some customers being denied returns or facing difficulties when trying to exchange items.
8
Payment Method Limitations: While DXL accepts various payment methods, gift cards and e-gift cards are not currently accepted.
9
Variable Commission Pay: Employees have noted that commission-based pay can be inconsistent, especially during slow months.
Dxl.com Features and Benefits
Features
Unique Sizing Specifications
DXL creates unique specifications for each size, ensuring the best fit possible. For example, an XXXL shirt will have different collars, sleeves, cuffs, and tail compared to a regular size of the same item.
Extensive Product Range
Offers thousands of styles from over 100 brands, ranging from everyday essentials to high-end designer looks.
Extensive Size Range
Waists range from 38 to 70 inches, shirts from 1XL to 8XL, and shoes from 10 to 18, with widths of up to 5E available.
Exclusive Brands
Offers thousands of styles from over 100 top brands, including Polo Ralph Lauren, Lacoste, Levi’s, and Reebok.
Digital Transformation
Over 41% of the company’s business is derived digitally, with a goal to grow digital penetration.
Interactive Shopping
Live Video Link allows customers to interact and make purchases directly with in-store sales consultants via a live video link.
Personalized Experience
Uses huge amounts of data to create a better understanding of customers, tailoring experiences across the web, in-store, and on the app.
Multi-Channel Retail Mix
Combines online and in-store shopping, enhancing the customer experience and ensuring a seamless integrated experience.
Customer-Centric Approach
Markets to segments of customers with similar characteristics, delivering a personalized experience.
Modern Store Environments
Features modern environments designed specifically for big and tall customers, including wider aisles and larger dressing rooms.
Inclusive Shopping Experience
Celebrates all body types and sizes, with a focus on inclusivity and diversity. The website features models that accurately represent the consumer base.
Expert Tailoring Services
Offers expert tailoring services to ensure the most customized fit imaginable.
Customer Service
Trained and certified Fit and Style Experts help customers, guiding them through the shopping experience with respect, value, and trust. Commitment to resolving issues with refunds and goodwill gestures.
Community Involvement
Partners with organizations like St. Jude Hospital, raising over $16 million through various campaigns and initiatives.
Price Match Guarantee
Matches lower prices on identical eligible products from qualified retailers like Macy’s, JC Penney, Kohl’s, with simple proof required.
Wide Range of Products
Offers a wide range of big and tall men's clothing and accessories, including casual shirts, jeans, t-shirts, hoodies, and shoes.
Great Value
Customers report great value, with savings up to 70% on sales.
Fast Shipping
Many customers praise fast shipping, with orders arriving in as little as 2 days.
Payment Options
Accepts various payment methods, including VISA, MasterCard, Discover, American Express, Diner's Club, JCB cards, PayPal, and Afterpay.
Discounts and Special Offers
Frequently offers discounts and special promotions to help customers save money.
High-Quality Shirts, Shoes, and Suits
Praised for high-quality shirts, shoes, and suits.